Track Your Order
Track Your Order
Here is how to find out where your order is, from a box of takeaway containers to a new commercial fridge.
Finding your tracking details
Once your order leaves our Wairau Valley warehouse, we send you a tracking link by email so you can follow it the rest of the way.
Check your inbox
Once your order is dispatched, you will receive a confirmation email with a courier tracking link. Orders placed before 10:00am on a business day are usually dispatched the same day.
Click through to the courier
The tracking link takes you to our courier's own website, where you can see live delivery status and an estimated arrival time.
Still logged in? Check your account
If you have a Hospotown account, you can also log in and view your order history to find the same tracking details.
Tracking a freight delivery
Larger items such as fridges, freezers and cooking equipment travel with a specialist freight carrier rather than a standard parcel courier, so tracking works a little differently.
Our team will keep you updated directly
Before booking your freight, a member of our team will contact you to confirm delivery details. Once the item is booked, we will send you the tracking number and the freight carrier's contact details.
- Freight tracking is usually less detailed than parcel courier tracking, so our team may follow up by phone as the delivery date gets closer.
- If you would prefer to collect your item yourself, this can be arranged instead of freight delivery.
Cannot find your tracking details?
I have not received a tracking email
First, check your spam or promotions folder, as tracking emails sometimes land there. If it has been more than 2 business days since you ordered and you still have nothing, contact hospotown@support.co.nz with your order number and we will look into it.
My tracking link shows no movement
It can take a few hours for a courier to scan your parcel after pickup, so tracking may not update immediately. If there has been no update for more than 2 business days, get in touch and we will follow this up with the courier on your behalf.
Can I change my delivery address after ordering?
Contact us as soon as possible after placing your order. If it has not been dispatched yet, we can usually update the address for you. Once an order has left our warehouse, an address change may not be possible.
My order is taking longer than expected
Delivery can occasionally take longer during busy periods, or if an item is on preorder or backorder. See our Shipping and Delivery Policy for standard timeframes, or contact us and we will check the status of your order for you.
Cannot find what you are looking for? Our team is here 7 days a week.