Browse our range online and add the items you need to your cart, then check out. You are also welcome to email hospotown@support.co.nz or call 09 444 0852 and our team can place the order for you or answer questions before you buy.

We deliver across Auckland and nationwide throughout New Zealand. Auckland orders typically arrive within one to two business days, and orders to the rest of New Zealand usually take two to four business days, depending on the courier and your location.

Most packaging is sold in the case or carton size shown on the product page, with no separate minimum order value. If you need a custom quantity or are placing a bulk order, contact our team and we will work out what suits your kitchen.

Yes. We offer bulk deals for larger orders, which is especially useful for busy kitchens that go through packaging quickly. Get in touch with your usual order volume and we will put together pricing for you.

We are sorry to hear that. Email hospotown@support.co.nz with your order number and which item is missing, and our team will sort it out for you as quickly as possible.

Please contact us within a few days of delivery with your order number and a photo of the damaged or incorrect item. We will arrange a replacement or credit once we have confirmed the details with you.

Contact our team before sending anything back, since returns need to be arranged in advance. Custom printed or made to order packaging cannot be returned unless it arrived faulty or incorrect.

Each product page lists the material, such as kraft paper, sugarcane, PET or PP. For a general guide to what each material is best for and how to dispose of it, see our Packaging Materials page.

Yes, custom printing is available on a range of our packaging. Minimum quantities vary by product, so contact our team with what you have in mind and we will confirm pricing and lead times.

If it is not listed on our site, get in touch and let us know what you need. We regularly source new lines for customers and can often help even when something is not yet in our online range.

Yes. We are at 6 Target Court, Wairau Valley, Auckland, and open seven days a week from 10:30am to 5:00pm. Call ahead if you would like to arrange a collection.

You can reach us by phone on 09 444 0852 or by email at hospotown@support.co.nz, seven days a week.